Privacy Policy

1. Data Controller

Butik Pasaj Teknoloji A.Ş. (“Butik Pasaj”, “we”, “our”) is the data controller for personal data collected through the butikpasaj.com platform. We are committed to protecting your privacy and complying with the Turkish Personal Data Protection Law (KVKK No. 6698) and applicable data protection regulations.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: name, surname
• Contact data: email address, phone number, delivery address
• Transaction data: order history, favourites, search history
• Technical data: IP address, browser type, device info, cookies
• Location data: with your consent for nearby store recommendations

3. How We Use Your Data

• Account creation and authentication
• Order fulfilment and delivery notifications
• Payment processing and invoicing
• Customer support
• Personalised product recommendations (AI-assisted)
• Legal compliance and fraud prevention
• Marketing communications (with your consent)

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by Turkish commercial and tax law (generally 5–10 years). After that, data is securely deleted or anonymised.

5. Cookies

We use essential, analytics, preference and marketing cookies. For details on cookie management, please see our Cookie Policy.

6. Your Rights

Under KVKK Article 11, you have the right to:

• Learn whether your data is being processed
• Request information about processing activities
• Request correction of inaccurate data
• Request deletion when no longer necessary
• Object to automated decision-making
• Claim compensation for damages caused by unlawful processing

To exercise your rights, email kvkk@butikpasaj.com. We will respond within 30 days.

7. Contact

Privacy enquiries: kvkk@butikpasaj.com
General support: destek@butikpasaj.com